FAQ
crickets FAQ — VIP, Verification, Deposits and Withdrawals
From account verification to bKash withdrawals, VIP cashback to deposit rules — find detailed answers to the most frequently asked questions about crickets on this page.
For ages 21+What is on this page?
This FAQ page is for both new and experienced players on the crickets platform. Below you will find detailed answers to more than 20 questions across four sections — covering VIP benefits and weekly cashback, account verification, the withdrawal process, and deposit rules. If you have questions about the crickets VIP program or crickets Login, you will find answers here too.
VIP Benefits
The crickets VIP program has three tiers — Bronze, Silver, and Gold. Each tier offers weekly cashback, priority support, and access to exclusive promotions. The more you play, the higher your cashback rate — up to 0.3% at Bronze, 0.7% at Silver, and 0.7% at Gold. Staying regularly active gives you the opportunity to move up to higher tiers over time.
Weekly cashback is calculated based on your total net loss for the week (total losses minus total winnings). For example, if a Silver member has a net loss of ৳20,000 in a week, they will receive ৳20,000 × 0.7% = ৳140 cashback. This cashback is added directly to your account and is paid out once a week by crickets.
Advancing through crickets VIP tiers depends on your regular gaming activity. The more actively you play and the more you wager, the greater your chances of reaching a higher tier. Once you qualify for a higher tier, you will be notified automatically and the benefits of the new tier will take effect immediately.
crickets Gold VIP members receive up to 1.0% cashback on their weekly net losses. This is the highest rate across all three tiers. By comparison, Bronze offers up to 0.3% and Silver up to 0.7%. Cashback is calculated weekly and added directly to your account.
Yes, crickets VIP members receive benefits beyond what regular members get. In addition to weekly cashback, they automatically receive a birthday reward — such as the crickets special birthday bonus (up to ৳1,500, wagering 10x) — when their account is verified. Priority live chat support is also available, which reduces the usual waiting time.
If there is no net loss in a given week, cashback does not apply for that week, since cashback is calculated only on net losses. Whether your VIP tier changes depends on your overall gaming activity. For details, contact crickets live chat — the team can check your account and give you an accurate answer.
Verification and Documents
Account verification at crickets is usually required when making your first withdrawal or when deposits and withdrawals exceed a certain amount. It may also be requested if unusual activity is detected on your account, or before claiming certain benefits such as a birthday reward. This is done for the security of your account.
crickets account verification typically requires a clear photo of your National ID (NID) or passport, along with proof of ownership of your mobile wallet or bank account. Importantly, the name registered on your account must match the name on your bKash, Nagad, or Rocket wallet.
This is an important security rule at crickets. Making sure the name on your account matches the name on the bKash, Nagad, Rocket, Upay, or bank account used for deposits and withdrawals confirms that no third party is using your account. If you attempt to withdraw to a different name, the transaction may be delayed or cancelled for security reasons.
Yes, crickets uses SSL encryption to keep all data secure. The documents and personal information you submit are used only for verification purposes and are not shared with any third party. You can read our privacy policy for full details on data protection.
If your documents are rejected, you will usually be informed of the reason by email or via live chat. In most cases, rejection happens due to poor image quality or a name mismatch. Resubmitting clear and correct documents should allow verification to be completed quickly. For any issues, crickets live chat support is available 24/7.
Generally, once verification is successfully completed, you do not need to repeat the process. However, in some cases — such as if your account details change or if you want to make a new withdrawal after a long period of inactivity — additional verification may be requested. See our terms and conditions page for full details.
Withdrawal Questions
Withdrawals via bKash, Nagad, Rocket, or Upay at crickets typically arrive within 10 to 45 minutes. Bank transfers may take a little longer depending on the bank's own processing time. The minimum withdrawal amount is ৳800.
Yes, crickets processes withdrawals 24 hours a day, 7 days a week. Withdrawal requests are accepted at night and on public holidays, and are usually completed within 10–45 minutes. However, bank transfers may be slightly delayed outside of bank business hours.
To withdraw winnings from a bonus, you must first meet the wagering requirement. For example: if you deposit ৳1,000 and receive a 100% bonus, your balance becomes ৳2,000 and the wagering requirement is ৳1,000 × 15 = ৳15,000 — once you have placed ৳15,000 in bets, the bonus winnings can be withdrawn. See the terms and conditions for full details.
No, under crickets rules withdrawals can only be made to a wallet or bank account in your own name. The name registered on your account must match the name on your bKash, Nagad, Rocket, Upay, or bank account. Withdrawal requests to a different name will be cancelled for security reasons.
The minimum withdrawal amount at crickets by any method is ৳800. Withdrawal requests for less than this amount are not possible. This limit applies to bKash, Nagad, Rocket, Upay, and bank transfers. For the maximum limit and other conditions, please ask via live chat.
Withdrawals are usually completed within 10–45 minutes. If it takes longer, first check your account's verification status — withdrawals from unverified accounts can be held up. If the issue persists, contact crickets live chat with your request reference number; the team is available 24/7 and will assist you promptly.
Deposit Questions
crickets currently supports five deposit methods: bKash, Nagad, Rocket, Upay and Bank Transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank, and any major Bangladeshi bank). The minimum deposit is ৳500 for all methods.
To deposit via Nagad, log in to your crickets account, select Nagad from the deposit section, and send the payment to the provided number from your Nagad wallet. Once the transaction is complete, the amount is usually added to your crickets account within a few minutes. The minimum amount is ৳500. Keep the transaction reference number for your records.
To play in any section at crickets — slots, live casino, sports, or fishing games — the minimum deposit amount is ৳500. This applies to all deposit methods. The crickets slots section has hundreds of slot games including Gates of Olympus and Sweet Bonanza, and you can get started with this minimum deposit.
crickets does not charge any additional fees on deposits. However, your mobile banking service (bKash, Nagad, Rocket, Upay) or bank may apply their own cash-out charges according to their own policies — this is entirely the service provider's decision and is outside crickets' control. Check your wallet service's fee policy before making a deposit.
If the amount has not been added to your account within a few minutes of depositing, first check the confirmation message from your wallet or bank and note down the transaction ID or reference number. Then contact crickets live chat with that information. The support team is available 24/7 and will resolve the issue promptly.
The crickets welcome bonus is 100% of your first deposit, up to ৳10,000. The bonus is available from a minimum deposit of ৳500. Example: deposit ৳1,000 and get a bonus of ৳1,000, giving a total balance of ৳2,000 — the wagering requirement will be ৳1,000 × 15 = ৳15,000. For full bonus terms, read the Terms & Conditions.
More questions?
If you did not find your answer on this FAQ page, or want to know more about a specific topic, contact the crickets support team directly. Support is available in both Bengali and English.
Live Chat Support
crickets live chat is active 24 hours a day, 7 days a week. Use live chat for the fastest support — you will usually be connected within a few minutes and can chat in Bengali.
Email Support
For less urgent matters or questions with detailed documents, you can email: [email protected] — write in Bengali or English, and the team will reply as soon as possible.
Play responsibly. Visit the Responsible Gaming page to learn more. For ages 21+.