crickets Terms and Conditions

02. Eligibility and Registration Requirements

The following conditions must be met to open an account on the crickets platform:

• A member must be at least 21 years old at the time of registration — any form of betting or casino activity is strictly prohibited for those under 21.
• Members must register using their correct and truthful personal information. Providing false information may result in account cancellation and forfeiture of the balance.
• Each person may operate only one account. If multiple accounts belonging to the same person are detected, all of them will be closed and any bonuses will be forfeited.
• The account verification process may require submission of a valid identity document such as a national ID card or passport.

2.1 Restricted Persons

The following persons may not open an account on crickets: officers or employees of crickets and their immediate family members, and any person who has previously been banned from the platform.

03. Account Management and Security

Members are solely responsible for keeping their account username and password confidential. Sharing this information with anyone else is strictly prohibited.

• If login credentials are shared with another person, all activity on the account will be treated as the member's own.
• Any suspicious activity on the account must be reported to the crickets support team immediately.
• Members are advised to change their password regularly and to use a strong password.
• The balance held in an account may not be transferred to any third party.

3.1 Identity Verification (KYC)

crickets may request identity verification before processing a withdrawal or a large transaction. Transactions may be held until verification is complete. This process is essential for member protection and the prevention of money laundering.

04. Deposits, Withdrawals and Payment Methods

Financial transactions on the crickets platform can be made using popular mobile banking methods in Bangladesh. Accepted methods are: bKash, Nagad, Rocket, Upay, and bank transfer (including Dutch-Bangla Bank, Islami Bank, BRAC Bank, and other major commercial banks).

4.1 Deposit Conditions

• The minimum deposit amount is ৳500 — the same for every payment method.
• Deposits must be made only from a payment method registered in the member's own name.
• Deposits from third-party accounts are prohibited, and such transactions may be returned.

4.2 Withdrawal Conditions

• The minimum withdrawal amount is ৳800.
• Withdrawals are generally processed within 10 to 45 minutes.
• To withdraw funds earned from a bonus, the applicable wagering requirement must first be met.
• Withdrawals may be held until identity verification is complete.

05. Bonuses and Promotional Offers

Various promotional offers are available on the crickets platform. Each bonus has its own terms, which members must read carefully.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example: a ৳1,000 deposit earns a ৳1,000 bonus, giving a total balance of ৳2,000. The wagering requirement for this bonus is 15 times the bonus amount — meaning ৳15,000 in bets must be placed against a ৳1,000 bonus. Meeting this requirement is mandatory before the bonus funds can be withdrawn.

5.2 General Bonus Terms

• A bonus offer may be used only once per member, unless the promotion's terms state otherwise.
• If fraudulent or dishonest activity is found in connection with earning a bonus, all bonuses and winnings on the relevant account will be forfeited.
• Exchanging bets with other members using bonus balance, or deliberately attempting to avoid wagering requirements through strategic play, will be considered a breach of these terms.
• crickets reserves the right to modify, suspend, or cancel any bonus offer.

06. Game and Betting Rules

All gaming and betting activity on the crickets platform is governed by specific rules. Members should familiarise themselves with the rules of each game before playing.

• All game outcomes are determined by Random Number Generator (RNG) technology, which is completely impartial.
• In live casino games, the dealer's decision is final.
• If a game is interrupted mid-round due to a technical fault, crickets will endeavour to refund the bets for that round.
• Odds offered for cricket or other sporting events prior to the start of an event may change.
• If a software error or unintentional fault produces an incorrect result in any game, that result will be considered void.

6.1 Prohibited Conduct

• Using any software tool, bot, or automated method to play is strictly prohibited.
• Colluding with other members to bet or manipulate games is a punishable offence.
• Deliberately exploiting any vulnerability or bug in the platform is prohibited — any such incident must be reported to support immediately.

07. Responsible Gaming Commitment

crickets believes that playing for entertainment and acting responsibly can go hand in hand. We encourage our members to maintain healthy gaming habits. Various self-control tools are available for those who want to manage the time or money they spend on gaming.

For full details, read the crickets Responsible Gaming page, which covers options such as setting deposit limits, taking a break, and self-exclusion.

• Members can set daily, weekly, or monthly deposit limits for themselves.
• If signs of problem gambling appear, members are advised to contact the support team without delay.
• Opening an account or playing is strictly prohibited for anyone under 21 years of age.

08. Data Collection and Privacy

crickets treats the protection of members' personal data as its highest priority. Information collected during registration and use of the platform is used only to provide services, verify identity, and comply with applicable regulations.

Full details of how data is collected, stored, and used can be found in the crickets Privacy Policy. Member data is not sold to third parties without the member's consent.

• All data on the platform is protected using SSL encryption.
• Members who wish to update or correct their information may contact the support team.

09. Intellectual Property

All content on the crickets platform — logos, graphics, text, software, designs, and code — is protected by the intellectual property rights of crickets or its licensors.

• No content from crickets may be redistributed, reproduced, or used commercially without written permission.
• Third-party game software connected to the platform is protected by the intellectual property rights of the respective developer.
• Breach of this term may result in legal action.

10. Limitation of Liability and Indemnification

crickets endeavours to provide its services as reliably as possible. However, crickets will not be liable in the following circumstances:

• Loss caused by internet disconnection, power outage, or a problem with the member's own device.
• Transaction delays caused by a system failure on the part of a third-party payment provider.
• Temporary service interruption for necessary maintenance.
• Any loss arising from the member's own negligence or breach of these terms.

The member agrees to indemnify crickets, its officers, and its affiliates against any third-party claim that arises from the member's breach of these terms or improper conduct.

11. Account Closure and Suspension

crickets may suspend or permanently close an account without notice for any of the following reasons:

• Breach of any part of these terms and conditions.
• Suspicion of fraud, dishonesty, or money laundering.
• Registration using a false identity or false information.
• Bonus abuse or operation of multiple accounts.
• Threatening or inappropriate behaviour toward other members or staff.

11.1 Voluntary Account Closure by the Member

A member may close their account at any time by contacting the support team. Any pending withdrawals will be processed before closure, and any valid balance will be returned.

12. Provisions for Amending These Terms

crickets reserves the right to amend these terms and conditions at any time. Members will be notified of significant changes by email or via a notification on the platform.

• Continued use of the platform after any change constitutes acceptance of the revised terms.
• If a member does not agree to the new terms, they may close their account.
• The latest version of the terms will always be available on this page, with the publication date shown.

13. Contact and Dispute Resolution

If you have any questions or complaints about these terms and conditions, please contact the crickets support team. The support team is available seven days a week, twenty-four hours a day, in both Bengali and English.

• You can contact us directly via live chat — this is the fastest method.
• Email: [email protected]

13.1 Complaints Process

If you have a complaint about a transaction or game result, you must notify support within 72 hours of the incident. Every complaint is considered with equal attention and resolved as quickly as possible. For general questions, see our FAQ section.

13.2 Dispute Resolution

Any dispute between a member and crickets must first be addressed through the support team. If it cannot be resolved through direct discussion, both parties may, by mutual agreement, choose to proceed with mediation.