Privacy Policy

1. Introduction and Scope

This privacy policy applies to both crickets casino ("crickets", "we", "us") and every member ("you", "your") who uses its platform. By opening an account at crickets, browsing the website, or using any of our services, you agree to the terms set out in this policy.

This privacy policy is an integral part of our Terms and Conditions. In the event of any conflict, the Terms and Conditions will take precedence.

Our services are intended solely for individuals aged 21 or above. We do not knowingly collect information from minors. If we are informed that a minor's information exists in our system, we will delete it immediately.

2. Information We Collect

crickets collects user information in several ways. The types and sources of information collected are outlined below:

2.1 Registration and Identity Information

When creating an account, we collect: full name, date of birth, national ID number or passport number (for identity verification), email address, mobile number, and your chosen username and password.

2.2 Financial and Transaction Information

During deposits and withdrawals, we record relevant payment details. This includes the transaction date, amount, payment method (bKash, Nagad, Rocket, Upay, bank transfer), and transaction reference number. We do not store full card numbers or mobile banking PINs.

2.3 Usage and Behavioural Information

When you play games or place bets on the crickets platform, we automatically collect certain data: game history, bet amounts, win/loss records, session duration, and features used.

2.4 Technical and Device Information

When you access the platform, our systems may automatically collect the following information:

• IP address and approximate geographic location
• Browser type and version
• Device type (mobile, tablet, or desktop)
• Operating system
• Cookie and session data
• Referral URL (the page you came from)

3. Purpose of Using Information

crickets uses the collected information for the following legitimate purposes:

• Account management: To create, maintain, and secure your account.
• Identity verification: To prevent fraud and ensure secure transactions.
• Financial transaction processing: To complete deposits and withdrawals.
• Customer support: To provide 24/7 live chat and email assistance in both Bengali and English.
• Platform improvement: To analyse data in order to further improve the user experience.
• Responsible gaming: To identify unusual playing patterns and provide assistance where needed.
• Bonus and promotion management: To deliver promotional offers to eligible members.
• Legal compliance: To comply with applicable laws and regulations.

4. Data Storage and Security

crickets applies industry-standard security measures to protect your personal information. All data is transmitted and stored using SSL encryption. Our server infrastructure undergoes regular security audits.

4.1 Encryption and Access Control

Your password and financial information are stored in encrypted format. Only authorised staff who need access to this information as part of their work can view specific data.

4.2 Data Retention Period

We retain your information for as long as your account remains active. After an account is closed, certain information may be retained for a defined period to meet applicable legal requirements. Once that period ends, the data is securely deleted.

5. Sharing Information with Third Parties

crickets does not sell your personal information to third parties. However, limited information may be shared in the following cases to operate our services:

5.1 Payment Service Providers

Relevant information is shared with bKash, Nagad, Rocket, Upay, and associated banks to process deposits and withdrawals. These organisations have their own privacy policies that apply to their services.

5.2 Technology Partners

Game software providers (such as Pragmatic Play, PG Soft, Evolution, JILI, Spribe, and others) may access limited information necessary to operate their games. This information is limited to game results and transaction verification.

5.3 Legal Obligations

Information legally required by a court order or a valid request from a competent authority may be provided. In such cases, no information beyond what is legally required will be disclosed.

6. Cookie Policy

The crickets website uses cookies. Cookies are small text files stored in your browser that help improve the functionality of the site.

6.1 Cookies We Use

• Essential cookies: Required for login sessions and the core functionality of the platform.
• Functional cookies: To remember your preferred language, settings, and account preferences.
• Analytical cookies: To understand how the site is used, which helps us improve our services.

You can manage cookies through your browser settings. However, disabling cookies entirely may cause some features of the platform to not work properly.

7. User Rights

You have several important rights regarding your personal information. crickets respects these rights.

7.1 Right to Access Information

You can contact us to find out what information we hold about you. After verifying your identity, we will provide you with details of that information.

7.2 Right to Correct Information

If any information we hold about you is incorrect or incomplete, you may request a correction. Some information can be updated directly through account settings; otherwise, please contact our support team for assistance.

7.3 Account Closure and Data Deletion Request

You may request to close your account and have your information deleted. However, certain information may need to be retained for a defined period due to legal obligations. For detailed guidance on this, please visit the Responsible Gaming page.

7.4 Right to Opt Out of Communications

If you do not wish to receive promotional emails or messages, you may withdraw that consent at any time. To do so, submit a request through your account settings or via our support team. However, it is not possible to stop important messages related to your account.

8. Protection of Children and Minors

crickets services are strictly for individuals aged 21 and above. We take age verification steps at the time of registration. If a minor's information is found in our system and comes to our attention or is reported to us, that account will be closed and the associated information will be deleted.

Parents or guardians concerned about a minor accessing our platform are requested to contact our customer support immediately.

9. Response to Security Breaches

Should a data security breach occur for any reason, crickets will take action as quickly as possible. If such an incident is likely to affect you, we will notify you within a reasonable time and provide details of the steps being taken.

If you notice any suspicious activity on your account, change your password immediately and notify our support team. To learn more about us, visit the About Us page.

10. Policy Changes

crickets reserves the right to update this privacy policy at any time. If any significant changes are made, we will notify you via your registered email address or through a notice on the platform.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We therefore recommend checking this page regularly.