Play Safe and Responsibly

crickets believes that gaming should be a source of entertainment — not stress or harm. On this page you can learn how to set your own playing limits, recognise warning signs, and find support when you need it.

For players 21 and over To open an account and play on crickets, you must be at least 21 years old.

Responsible Gaming — What It Is and Why It Matters

Online casino and sports betting are a form of entertainment. But for some people, what starts as a habit can turn into a problem. crickets always wants every member to play within their own control and not place gaming above other responsibilities in life.

Responsible gaming means consciously deciding how much time and money you spend. The crickets terms and conditions clearly state that every member is responsible for staying within their own limits. Reading our terms and conditions will help you understand which behaviours are acceptable on the platform and under what circumstances an account may be temporarily or permanently suspended.

Problem gambling is a mental health issue — there is nothing shameful about it. Being aware in advance and using the right tools is the best approach. crickets encourages every member to use these tools, not only when a problem arises — but as a regular habit.

Learning more about us will show you that crickets is committed to building a responsible online gaming environment — not only in terms of games and payment options, but also in caring for the wellbeing of its members.

Our Commitment

crickets maintains a safe gaming environment. Age verification is mandatory to prevent access by minors. Any member who needs support can reach our 24/7 live chat and email support, available in Bengali.

Tools for Setting Your Own Limits

crickets provides several tools that help you keep full control over your gaming. These can be activated at any time from your account settings.

Deposit Limit

Set your own maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes at least 24 hours to take effect — but reducing it takes effect immediately.

Time Limit

Set how long you play in one sitting. When the set time is up, the system will automatically alert you and you can choose to end the session.

Temporary Break

Temporarily close your account for a set number of days. The break period can be anywhere from 24 hours to 30 days. You will not be able to log in during this time.

Self-Exclusion

Activating a long-term self-exclusion (from 3 months to permanent) will fully deactivate your account. Promotional communications are also stopped during the exclusion period.

Loss Limit

If your losses exceed a set amount, the system will automatically close your session. This is an effective way to keep losses in check.

Gaming History

View a detailed history of your previous bets, wins, and losses. Review this information regularly to understand your own patterns.

Apply for Self-Exclusion

If you feel you need a break, fill in the form below. Our support team will process your request via 24/7 live chat or email.

Username

Break duration

Reason (optional)

Warning Signs of a Problem

If you notice any of the following signs in yourself or someone you know, it is important to take note.

Feeling the urge to bet more in order to recover money that was lost
Spending beyond your budget or borrowing money to play
Spending time gaming while neglecting family, friends, or work
Wanting to stop playing but being unable to
Lying to family about the amount or frequency of your gaming
Turning to gaming to relieve stress, depression, or anxiety
Withdrawing from activities or relationships you used to care about
Skipping meals, sleep, or daily tasks because of gaming

Where to Find Support

Acknowledging a problem takes courage. Help is available through any of the channels below — you do not have to deal with it alone.

crickets Live Chat Support

Our 24/7 live chat support is available in both Bengali and English. Chat with us directly for help with any responsible gaming matter or to apply for self-exclusion.

Email Support

Write directly to our support email: [email protected] — especially if you want to explain your personal situation in detail. Our team is able to respond in Bengali.

Family and Trusted Ones

Talk to the people close to you. A family member or trusted friend can often spot the first signs of a problem and play an important role in providing support.

Professional Advice

Seek help from a psychologist or counsellor. The number of mental health professionals in Bangladesh is growing and they are trained to treat gambling addiction. Both individual and group therapy are available.

Community Support Groups

Community organisations and support groups focused on problem gambling offer the chance to share experiences and be there for one another. Facing it together is easier than facing it alone.

Remember: Seeking help is not a sign of weakness. More information on responsible gaming is available on the crickets FAQ page. Do not hesitate to speak directly with our support team about any concern you may have.

Protection of Minors

To take part in any casino or betting activity on crickets, you must be at least 21 years old. Age verification is mandatory at registration and additional identity documents may be requested in cases of doubt.

If someone aged 18–20 lives in or around your home, make sure your account is not left logged in on your device and that your password is kept private. Use parental controls on your computer or phone to prevent minors from browsing gambling-related websites.

If you suspect a minor has used or is trying to use your account, notify us immediately via live chat or email — we will act quickly.

For players 21 and over only

Advice for Parents

Keep your device password-locked when not in use
Delete or lock saved passwords in your browser
Use child-friendly device filtering software
Have an open conversation with your child about the risks of online gambling
If in doubt, contact crickets support without delay

Responsible Gaming FAQ

Yes, the account is deactivated as soon as the self-exclusion request is approved. Processing the request usually takes a few hours. In urgent cases, contacting us directly via live chat will speed things up.

No. Opening a new account under the same person's name on crickets during a self-exclusion period is a violation of the terms and conditions. If such an attempt is detected, the account in question will be closed.

A request to increase the deposit limit takes at least 7 days to take effect. This delay is intentional — to prevent decisions made in the heat of the moment. Reducing the limit, however, takes effect immediately.

Talk to them directly and with empathy. Express your concern without judging them. Help them seek professional advice if needed. The crickets support team can assist family members with account-related matters, but will need to verify the account holder's identity.

Yes, any balance in the account before self-exclusion is activated can be withdrawn. No further play or betting will be possible after exclusion, but contact the support team regarding the return of any existing balance.

A date of birth must be provided at registration, and a copy of a national identity card or passport may be requested if needed. crickets does not accept accounts for people under 21, and providing false information during verification will result in the account being closed.